Customer Service

Our Team is available from Monday to Friday from 9 A.M to 6 P.M.

To reach us, please use: contact@clessant.com

Exceptional service is part of our DNA so do not hesitate to contact us if you any question or concern. The customer service team is the one handling PAYPAL payments and Bespoke inquiries while our site is still bein finalized.

Return & Exchange

You may request an exchange or refund for Clessant products within 14 calendar days from delivery date. Before returning the product, please send us an email at: contact@clessant.com with the order number. We will then send you a document explaining the process.

To return a product the following conditions apply:

Return shipping costs are at the client expense. The initial shipping will be deducted from the refund. 

Please note that custom products (bespoke) cannot be returned.

If applicable, the order will be reimbursed within 30 days.

 

Thank you!

Team Clessant