Returns & Exchanges
Clessant stands behind the quality of every strap we sell and hope you're happy with your purchase. If you are unsatisfied for any reason, we will gladly accept your return within 14 days. Returns must be unworn, in the state you received them and in the original packaging.
The goods are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way.
Upon receipt by Clessant, the order will be reimbursed within 30 days.
If you have received a wrong or damaged item you can return it within 14 days from the date you received the parcel. Please contact us directly at the below address.
Please note that custom and individualized products cannot be returned.
Before returning the product, please send us an email at: firstname.lastname@example.org with the order number.
We offer free regular shipping on all orders worldwide.
In all eligible cases, only the delivery is free. Any taxes, duties or customs fees are still chargeable.
In case of a return, the shipping cost are at the buyer's expense.
Clessant offer two speeds: Regular or Express. Regular is the equivalent of regular mail, express is based on DHL Express Worldwide offer
For straps made of leather of calf, ostrich, buffalo etc. there are no restrictions regarding their delivery.
For all straps made of exotic skin falling under CITES regulation (skins such as crocodile, alligator, python, lizard…) and exported outside the European Union, an additional delay will be needed in order to fill and obtain export permits.
Customs & Taxes
In case of a sale outside of the European Union, the buyer is the importer of the product. Consequently he/she is responsible for any taxes, import duties or fees that may be applicable. The buyer or recipient of the package is solely responsible for these costs. Clessant will send all the necessary documentation (import/export permits) and custom forms with the package.
Delay at customs is possible and is not Clessant's responsibility (in the U.S. some packages with CITES paperworks are controlled by the Fish and Wildlife services; the inspection can last up to 10 days).